Shipping & Delivery

? HOW LONG UNTIL MY ORDER IS SHIPPED?

We ship within 1-2 days after receiving your payment. (You'll receive an email confirmation with tracking info)
COD Cash On Delivery orders are subject to additional verification & shipped within 1 day after verification.
*Please note that there may be shipping delays during holidays

 

? DO YOU SHIP INTERNATIONALLY?

Yes! We provide shipping to over 200 countries around the world.
However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, please contact us & we'll do our best to make special arrangements to get our product in your hands!

 

? HOW LONG UNTIL I RECEIVE MY ORDER?

We strive to get our products in your hands ASAP, however  delivery time will vary by countries & carriers.  These are our average time for Standard Shipping:
North America:
USA: 4-5 days
Canada & Mexico: 7-10 days

Asia / Oceania:
Vietnam: 1 day
Taiwan, China, Thailand, Singapore, Philippines, Hong Kong, Korea, etc: 4-7 days
Australia: 7-10 days

Europe:
UK, Germany, Italy, France, Denmark, etc: 7-10 days

? WHAT SHIPPING METHODS ARE AVAILABLE?

1)  For our customers based internationally (Europe/Asia/Australia/etc)Your order will be shipped from our factory in Vietnam by Fedex, UPS, DHL, or EMS Express depending on the weight & size of your order.
2)  For our customers based in North America (*USA/Canada/Mexico)our order will be shipped from our fulfillment centers in Los Angeles, CA or Chicago, IL via USPS, UPS or Fedex
3)  ***For our USA customers with Amazon Prime membership:You can purchase our products at our Amazon store for FREE & FAST shipping! ? www.amazon.com/trueartirons ?

 

? DO YOU OFFER EXPEDITED SHIPPING?

Yes!  For rush orders, we offer express shipping on a select number of countries
USA: 1-2 days - Canada: 3-4 days - Asia: 3-4 days - Europe: 4-7 days - Australia: 4-7 days

 

? WHAT IF I'M NOT HOME TO RECEIVE MY ORDER?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country & delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
 


ORDER TRACKING

 

? DO YOU PROVIDE TRACKING INFORMATION?

Yes of course!  You will receive an email with tracking within 2-3 days after ordering.

 

? I STILL HAVEN'T RECEIVED MY ORDER TRACKING. WHATS UP WITH THAT????

Some shipping carriers may take longer to provide us with your order tracking.  (3-4 business days)
If it's been more than 5 days & you still haven’t received tracking info, please contact us & we'll get back to you ASAP.

Updated at 07:12:46 - 27/08/2020